What is your return policy?Updated a year ago

Great question - we hope you love our products as much as we do!!  However we do ask that you please choose your purchase carefully as we do not accept returns for change of mind. 

We have outlined specific details for cases below: 

1. Damaged in transit: If you receive a product that is damaged, we will gladly offer a refund or replacement. Please contact our customer support within 7 days of receiving the product and provide detailed information and photographs of the damaged item.  We will assess the situation and take appropriate action to resolve the issue promptly. Return shipping costs, if applicable, will be covered by Liquor Loot. 
2. Incorrect Product: In the event that you receive an incorrect product, please notify us within 7 days of receiving the item. We will investigate the issue and arrange for the correct item to be shipped to you as soon as possible. Return shipping costs, if applicable, will be covered by Liquor Loot. 
3. Product Descriptions and Discrepancies: We make every effort to provide accurate and detailed product descriptions on our website. However, please note that there may be slight variations between the product received and the product description due to factors such as manufacturing changes. We do not offer refunds or returns for such minor discrepancies that do not affect the overall functionality or quality of the product.

Please ensure that you carefully review your order before making a purchase. If you have any questions or concerns regarding a product, we encourage you to contact our customer support team for assistance. You can do this via live chat (the little bubble in the lower right corner of the screen) or via email at [email protected] 

By making a purchase from Liquor Loot,  you acknowledge and accept our refund policy, including the restriction on returns for change of mind.  If you have any further questions or require clarification regarding our refund policy before your purchase, please do not hesitate to contact us - we are here to help!